At Spielbank Hohensyburg we believe you should always know exactly how your personal information is handled. This Privacy Policy explains what data we collect, why we need it, how we protect it and what rights you have.
We follow strict German and EU data protection rules (DSGVO/GDPR) because your trust matters to us. If anything here is unclear, just reach out – we’re happy to explain.
1. Who We Are
Spielbank Hohensyburg is the official online casino of the historic Dortmund venue. When you play Spielbank Hohensyburg Slot machines, enjoy Spielbank Hohensyburg Game tables or use your Spielbank Hohensyburg Bonus, you’re interacting with us.
2. What Personal Data We Collect
We only collect what is necessary to give you a safe, smooth and personalised experience. This includes:
- Account details: name, date of birth, email, address, phone number
- Identification data: documents for age and identity verification (required by law)
- Payment information: bank details or payment method data (never stored in full)
- Gaming activity: which Spielbank Hohensyburg Slot or Spielbank Hohensyburg Game you play, bets placed, wins and bonuses used
- Technical data: IP address, device type, browser, location (country level only)
- Communication data: messages you send us via live chat or email
3. How We Use Your Data
We use your information to:
- Create and manage your account
- Process deposits, withdrawals and Spielbank Hohensyburg Bonus claims
- Provide and improve the games and mobile experience
- Send you important account and bonus updates
- Prevent fraud, money laundering and underage gambling
- Comply with German gaming regulations
- Analyse how players enjoy Spielbank Hohensyburg Slot and Spielbank Hohensyburg Game (anonymously)
You can always choose not to receive marketing emails.
4. Sharing Your Data
We never sell your personal data. We only share it when necessary:
- With trusted payment providers and game suppliers
- With independent auditors and regulators (as required by German law)
- With legal authorities if we are legally obliged to do so
All partners are bound by strict data protection agreements.
5. Cookies and Tracking
We use cookies and similar technologies to make the site work properly, remember your preferences and show you relevant Spielbank Hohensyburg Bonus offers.
You can manage cookies in your browser settings at any time. Our cookie banner gives you full control when you first visit.
6. How Long We Keep Your Data
We keep your data only as long as needed for the purposes above or as required by law. After you close your account, most data is deleted within 5 years (legal retention period).
7. Your Rights Under GDPR
As a German player you have strong rights:
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally possible)
- Object to or restrict processing
- Receive your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, simply contact us via live chat or email privacy@spielbank-hohensyburg.com. We usually reply within 48 hours.
8. Data Security
We use bank-level encryption, firewalls and regular security audits to protect your information. Your account is always password-protected and we recommend enabling two-factor authentication.
Quick Overview of Your Privacy at Spielbank Hohensyburg
| What We Do | How It Affects You | Your Control |
|---|---|---|
| Data Collection | Only what’s needed for safe play | You provide it voluntarily |
| Spielbank Hohensyburg Bonus | Personalised offers based on your activity | Opt-out anytime |
| Sharing | Only with trusted partners & regulators | Strictly limited |
| Cookies | Better experience and faster login | Manage or block in settings |
| Your Rights | Full GDPR rights | Request via support |
| Security | Industry-leading protection | We handle it 24/7 |
Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes by email or a clear notice on the website.
Last updated: April 2026
Questions or Concerns?
If you have any questions about how we handle your data, open the live chat or write to privacy@spielbank-hohensyburg.com. Our German-speaking team is ready to help.
Thank you for choosing Spielbank Hohensyburg. We’re committed to keeping your information safe while you enjoy the best Spielbank Hohensyburg Slot, Spielbank Hohensyburg Game and bonus experience online.
Play responsibly – your privacy and fun both matter to us.